Frequently Asked Random questions

Hi, hello, or how are you?, etc.

Hey there! Feel free to ask anything you need help with. If I am unable to help out, I will get you to someone who has the answer.

Hi, my name is...

Hey there, please let me know how I can help.

Thank you

You are welcome! If you have further questions, I am here to help. If not, have a good day!

No thanks, but thank you for offering support.

If there is anything I can help with later on, you know where to find me.

A few questions/things.

Feel free to ask your questions here.

Do you communicate in other languages

This chat feature is available in many other languages. Our phones and email capabilities are limited to English and Spanish.

Is this a real person?

While I am a chatbot, I have been programmed to answer almost all of the questions about this policy. If I am unable to answer a question you have about the policy, I will contact you with a live agent during normal business hours. If this is after hours, I will send an email over to our email department who will then reply to your question within 1-3 business days. Our hours of operation are Monday-Friday, 6 AM - 6 PM MST.

I have been on hold for a while.

We are sorry for the wait time. We are happy to answer your questions here quickly.

I just got disconnected, where can I get my chat transcript?

To get your chat transcript, please request it via email. One of our agents will email that back to you.

I just go disconnected, how can I get back with the agent I was just on with?

I am sorry to hear that. Please ask your question here I will be happy to help with that answer or get you back in touch with them.

The phone system is not picking up.

We apologize about any inconvenience this may have caused. Please type in your question in this chat and we will be happy to get it answered for you.

OK

I am happy to help as needed.